Toyota's first telematics program was initially developed in the late 90s in Japan. Built off the GAZOO infrastructure of Toyota's membership-based information service and membership system, it provided interactive information services like requesting a tow truck and weather forecasts. The interdisciplinary field of telematics encompasses telecommunications, vehicular technologies, road transportation, road safety, electrical engineering, and computer science. With the first telematics program launched in Japan, it was only a matter of time until its implementation here in the United States.
Our guest is Jon Bucci. Jon was the divisional leader of Toyota's connected vehicle technology department from 2008 until 2013. Leading a team of 150 members, they launched Toyota's first telematics program, dubbed Entune for Toyota and Enform for Lexus, in the United States. Jon is well versed in telecommunications, business development, strategy articulation, project and program management, partner evaluations, and RFP management. Having logged 39 years in the automotive space, Jon was inducted into the Telematics Update Hall of Fame in 2016. [/vc_column_text][/vc_column][/vc_row]Episode #201 features Alex J. Pollock. Alex J. Pollock is a student of financial systems. His work includes cycles of booms and busts, financial...
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[vc_row][vc_column][vc_column_text]In Peter Fader's book Customer Centricity, he defines 'customer lifetime value' as the present value of the future (net) cash flows associated for a...