Latest Episodes
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The Most Important Customer Data Points (feat. Marco Schnabl, Napoleon Rumteen)
[vc_row][vc_column][vc_column_text]Data is widely available these days, and it's becoming a race to crunch numbers to predict the likelihood of a buyer. Though when you...
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An Amenity That Mirrors A World Famous Franchise (feat. Jim Decater)
[vc_row][vc_column][vc_column_text] Continuing with the theme of the 'dealership of the future,' service will no longer just be about a revenue-generating department. One where customers...
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The Dealership of the Future According to a VC (feat. Chase Fraser)
[vc_row][vc_column][vc_column_text] The car business, or better yet "automotive retail," has been and will continue to see disruption in the way that customers interact with...
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Season III Trailer
[vc_row][vc_column][vc_column_text]Season III is set to launch on April 5, and most interviews were conducted at NADA 2018 in Las Vegas, NV. Here are some...
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How the Government Provides a Customer Experience (feat. Joseph Sanberg)
[vc_row][vc_column][vc_column_text] On the heels of NADA, let's get our neurons firing to consume as much knowledge as we can, and to think and challenge...
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How Improv Comedy Helps Car Buyers
[vc_row][vc_column][vc_column_text]Car buying is a dynamic environment comprised of many fixed and variable factors. For instance, many a time, a buyer needs to "think" about...