Latest Episodes
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Thinking About a Career in the Car Business (feat. Jeff Wahl)
[vc_row][vc_column][vc_column_text]The psychology of today's car buyer is heavily influenced by the millennial generation. JD Powers predicts that by 2020, 40% of all new car...
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Part 2: The Evolution of Salesperson to Product Expert (feat. Patrick McMullen)
[vc_row][vc_column][vc_column_text]In part 2 of the Evolution of Salesperson to Product Expert, Kelly and Dennis add further insight and commentary into the interview conducted with...
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The Evolution of Salesperson to Product Expert (feat. Patrick McMullen)
[vc_row][vc_column][vc_column_text]Tensions at dealerships go beyond the salesperson-customer dynamic. Sometimes this tension is an internal battle with dealership staff. As a result, a transformation is...
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Cruise Control: A Convo with Brendan Dolan
[vc_row][vc_column][vc_column_text]There is a trend in the car business where workers did not make the car business their first priority of a career. One may...
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Chat for Appointments or to Help (feat. Jeff Sterns, Michael Chaparro)
[vc_row][vc_column][vc_column_text]Website chats are a necessary tool for communication that has grown and evolved. Whether chat is managed by the dealer, fully managed by a...
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Responsible Lending Goes CX (feat. Craig Sims)
[vc_row][vc_column][vc_column_text] Responsible lending is a delicate balance between customer, dealer, lender, and a credit bureau. When all are aligned, everybody wins. Craig Sims, VP...